Introduction
A preventive maintenance review helps identify wear risks, prioritize inspections, and reduce unplanned downtime in warehouse automation systems. When you submit a complete request, the support team can assess your equipment condition more efficiently and recommend the right field service or parts support.
What to include in your request
To help Fidus Global evaluate your site quickly, include the following details in your request:
- Site location
- Equipment model and serial numbers
- Current operating issues
- Recent downtime or alarm history
- Maintenance records, if available
- Photos of the affected equipment or area, if available
- Date of the last service
How to submit the request
- Gather the site and equipment details listed above.
- Describe the symptoms, alarms, or downtime events you are seeing.
- Attach any maintenance history, photos, or supporting documentation.
- Send the request to [support contact method].
- Include your preferred timeline for inspection or service, if urgent.
What the support team reviews
After receiving your request, the support team can use the information to evaluate condition trends and recommend next steps. This may include inspection priorities, wear-risk assessment, field service scheduling, or parts support to help restore reliable operation.
Tips for a faster review
- Provide exact model and serial information for each affected asset.
- Include alarm codes, timestamps, and any recent changes to the system.
- Share photos that clearly show the equipment, labels, and visible damage or wear.
- Note whether the issue is intermittent, recurring, or affecting production.
- Send maintenance logs or service notes from the last inspection.
Next steps after you submit
Once your request is received, the support team may contact you for additional details, schedule a review, or recommend preventive maintenance actions. If needed, they can also help coordinate replacement parts or field service to reduce downtime and extend equipment life.
Additional information
If you do not have all requested details, submit what you have and note any missing information. The more complete your request, the faster the team can assess your system and recommend the right support.
For urgent operational issues, use your standard emergency support process or contact [support contact method] immediately.