Introduction
This guide explains how to prepare a Pontem integration request so Fidus Global can connect Pontem data to your warehouse systems and dashboards. Providing complete site and system details helps the support team confirm the integration approach, validate required interfaces, and configure data flow for reliable operational visibility.
What Pontem integration supports
Pontem is designed to connect warehouse systems, equipment, and operational data so teams can monitor performance and make informed decisions. Typical use cases include dashboard reporting, equipment status visibility, data consolidation, and support for operational monitoring across distribution and fulfillment environments.
Information to provide before setup
To help the support team assess your request, include the following details as completely as possible:
- Site location and facility name
- Systems or equipment you want to integrate
- Data points you need to collect or display
- Existing network dependencies
- PLC, WMS, or dashboard dependencies
- Equipment model and serial numbers, where applicable
- Current connectivity issues or data quality concerns
How to request a Pontem connection
Gather the site, system, and equipment details listed above.
Identify the dashboards, reports, or monitoring tools that should receive Pontem data.
Document the required data points, update frequency, and any known gaps in current data.
Share network, PLC, WMS, and interface dependencies so the support team can review compatibility.
Submit the request to Fidus Global support for integration review and next-step guidance.
What the support team will review
After you submit the request, the support team can help validate the integration path and confirm the information needed to move forward. Review areas may include:
- Required interfaces and connection methods
- Data availability and expected data flow
- Network and system dependencies
- Equipment identification and compatibility
- Current data quality or connectivity issues
Tips for a faster integration review
- Include screenshots or examples of the dashboards you want to feed.
- List all affected systems, even if they are only indirectly connected.
- Note any recent changes to controls, network equipment, or software versions.
- Provide serial numbers and model numbers for equipment when available.
- Describe the business impact if data is delayed, missing, or inaccurate.
Next steps
Once the integration approach is confirmed, Fidus Global can help configure the data flow so Pontem supports your monitoring and operational decision-making needs. If additional details are required, the support team may request follow-up information before implementation begins.
Additional information
If you are unsure which data points or dependencies to include, start with the equipment or process you want to monitor and describe the operational outcome you need. For urgent support, include the site location, affected systems, and the business impact in your initial request.